1. What products do you sell?
We specialize in fashionable necklaces designed for everyday wear, special occasions, and meaningful gifts. Our collection includes a variety of styles to suit different tastes and preferences.
2. Do you ship within the United States?
Yes! We proudly ship across the United States.
3. What shipping options are available?
We currently offer the following shipping methods:
- Express Shipping (3–6 Business Days): $20
- Free Shipping (7–14 Business Days): Free
- Free Standard Shipping (7–14 Business Days): $10
Delivery times are estimates and may vary slightly depending on your location and carrier conditions.
4. When will my order be processed?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from shipping time.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package.
6. Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to accommodate your request.
7. What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact our customer support within 7 days of delivery. Include your order number and photos of the item, and we'll work quickly to resolve the issue.
8. Do your necklaces tarnish?
Our necklaces are made with quality materials designed for durability. To extend their lifespan, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals.
9. How should I care for my necklace?
To keep your necklace looking its best:
- Store it in a dry place.
- Avoid contact with water and chemicals.
- Clean gently with a soft cloth after wearing.
- Store separately to prevent scratches and tangling.
10. Is my payment information secure?
Absolutely. We use secure payment processing and encryption technology to help protect your personal and payment information.
11. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available during checkout.
12. How can I contact customer support?
If you have any questions or need assistance, please contact us through our Shopify Contact page or email us. Our support team will respond as quickly as possible during business days.